Customer Support
Grievance Redressal
Your complaint matters. Here is exactly how to reach us and escalate if needed.
In line with the RBI Digital Lending Guidelines and the RBI Integrated Ombudsman Scheme, 2021, Privena Financial Services Private Limited maintains a three-tier grievance redressal mechanism. We aim to resolve every complaint within 30 days of receipt.
Level 1
Customer Care
TAT: Acknowledgement within 24 hours · Resolution within 7 working days
Email: support@privena.in
Phone: +91 98990 20223 (Mon–Sat, 9 AM – 7 PM)
Phone: +91 98990 20223 (Mon–Sat, 9 AM – 7 PM)
Level 2
Grievance Redressal Officer
TAT: Resolution within 15 working days
Grievance Redressal Officer
Privena Financial Services Private Limited
Mumbai, Maharashtra, India
Email: support@privena.in
Phone: +91 98990 20223
Privena Financial Services Private Limited
Mumbai, Maharashtra, India
Email: support@privena.in
Phone: +91 98990 20223
Level 3
Partner NBFC — Nodal Officer
TAT: If unresolved at Level 2, escalate to the originating lender's nodal officer (details shared with you in the loan agreement & KFS).
Refer to the Nodal Officer details in your sanction letter.
Level 4
RBI Ombudsman
TAT: If your complaint is not resolved within 30 days, or you are dissatisfied with the response, you may approach the RBI Ombudsman.
Reserve Bank of India — Complaint Management System
https://cms.rbi.org.in
Toll-free: 14448 (9:30 AM – 5:15 PM, working days)
https://cms.rbi.org.in
Toll-free: 14448 (9:30 AM – 5:15 PM, working days)
Note: Please quote your Loan Account Number (LAN) or Application ID in every communication so we can investigate and respond faster.